Terms and Conditions
Please take time to read our terms and conditions, as all transactions with Looses Cookshop will be governed by them and by making a purchase we will assume that you have fully understood and agreed to them.
Website
Our website is still under development and is constantly being updated. New products, images and text are being added daily, so please bear with us as we work to complete it. If you have any helpful comments or suggestions we would love to hear them. These should be sent to us by email via the contact us tab on our home page.
On-Line Shopping at Looses Cookshop
All products shown on our website are available to purchase. You can pay using any of the major credit and debit cards and your payment is scurely processed by HSBC’s secure server.
Order Confirmation by Email
When you order and pay for goods via the website, you will receive an email confirming the details of your order, including the address to where the goods are being shipped. Receipt of this confirmation email confirms that your order has been received and is being processed.
Out of Stocks
Our website shows clearly if an item is out of stock. If you do order an item that is out of stock, the delivery times will be extended, whilst we wait for stock to be received into our warehouse. This delay is not usually more than 10 working days. We will contact you if delivery is going to be longer than this, and you will have the option of:
1. Selecting an alternative product that is in stock.
2. Maintaining your original order, and we will despatch it as soon as it comes back into stock.
3. Cancelling your order
Returns
Returns
We hope you will be happy with the service and goods you buy from us, however we know that occasionally mistakes get made and you may receive an item that is the wrong size, colour or that is not suitable! Thankfully this is very rare, but if this does happen we operate a no quibble 14 day exchange and returns service, which means you may return any item within 14 days of delivery provided that the goods you wish to return are
unused
undamaged
still in their original packaging, complete and undamaged
in 100% saleable condition
PLEASE CONTACT US BEFORE RETURNING ANY GOODS
Where a return is agreed, the goods must be sent back to us with a completed returns form (enclosed with our delivery). Please address your return package using the pre-printed label provided. Upon receipt of your goods we will either send you the correct item, an alternative with your agreement, or arrange for your card to be credited for the appropriate amount.
The cost of returning goods to us will be at your expense unless agreed otherwise prior to making the return. Where goods are returned for exchange you will not be charged for re-delivery.
Faulty goods
Fortunately the likelihood of receiving faulty goods is very rare, but should this occur you may need to return them for inspection. If found to be faulty we will either replace the goods or offer you a refund. Where a faulty return is agreed, please include the original packaging where ever possible.
PLEASE CONTACT US BEFORE RETURNING ANY GOODS YOU BELIEVE TO BE FAULTY
In some instances, faulty goods may need to be returned to the manufacturer for checking rather than to us. We will advise you if this is the case. For goods subsequently found to be faulty, we will refund the costs of returning the goods.
Nothing in these terms and conditions affects your statutory rights.
Data Protection
To purchase from our website, you will need to register providing a username and password, along with personal details to facilitate billing and delivery. We will retain your details for use in processing your order. Your details will remain secure with us and we guarantee not to pass your personal details on to any third party.
Looses Cookshop conforms fully to the 1998 Data Protection Act.
Company Information
Looses Cookshop
Orford Yard
Red Lion Street
Norwich
Norfolk
NR1 3TB
Tel: 01603 230505
Fax: 01603 667988
Email:shop@loosescookshop.co.uk
Company Registration No. 5323399
Registered in England and Wales.
These terms and conditions are governed by the laws of England and Wales and do not affect your statutory rights in any way.
